Since you have not provide your code, or a screenshot showing how you setup the conditional order there is really nothing we can do to assist you.
Some ideas to troubleshoot the issue:
- Try using this code to setup a Study Alert. If the Study Alert triggers 100% of the time and your Conditional Order does NOT....
- Then check that you have set the Conditional Order to a Market order and not a Limit order.
I have consulted another user of this tool who reported a similar issue. Turned out they were using limit orders instead of market orders. A limit order will only execute at the limit price or beyond. The limit order does not ensure the order will execute when it hits the market. Only a market order will ensure it executes when it is submitted to the market.